At Remembrance, what we do, why we do it and how we do it, are all underpinned by values and behaviours that we genuinely believe in and strive to adhere to:
We always communicate openly and honestly. We are committed to delivering genuine, caring funerals that reflect the person’s life, family, friends and community. We are always accountable for our actions, and we genuinely care about assisting people in whatever we can.
We are always inclusive, not exclusive. We embrace you for who you are; welcoming and valuing everyone for their diversity of beliefs, age, sexuality, gender, ability, experience, heritage and culture. We always accomplish greater things, together..
Death is one of the most challenging and vulnerable times for families. We always behave in an ethical manner. We endeavour to be leaders and encourage confidence that in these difficult times we will strive to create the best experience possible. We do as we say we will do.
We always try to contribute positively to a healing experience, beginning with planning the right goodbye for your loved one. We offer families, empathy, love and compassion, and aim to create a safe environment for the healing process to flourish.
We ensure every funeral is affordable. We seek to understand every family’s situation, working with them to deliver a personalised funeral and a beneficial, outcome, within their budget.
We are an open book. We are honest, clear and specific, always communicating in a kind, respectful manner. We work towards removing the stigmas and taboos surrounding talking openly about death.
We are committed to being good neighbours and active members of the local community. We have a welcoming open-door policy to encourage use of our building as one that ‘celebrates life’. We work to encourage people to take active control over planning their own funeral and aim to enrich people’s lives in the meantime.