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What to do when somebody dies?

What you need to do when someone dies depends on whether your loved one has died at home or elsewhere. We have provided information below and you can also read further advice here: What to do when someone dies: step by step – GOV.UK (www.gov.uk):

If your loved one has died at home: What happens next depends on the circumstances in which they have died. You can always call our number, any time of the day or night, and someone will always answer and advise you what to do.

    • If the death was expected: call the GP or doctor. They will attend and confirm that the person has died and ask you to call a funeral director to arrange for someone to care for your loved one. There is no rush to call us – if you would like to, sit with the person for a while before arranging for them to be taken into our care. Call Remembrance funeral directors when you are ready – we will either come out during the night or wait a few hours to come out and take your loved one into our care, if that is what you prefer. There is no rush – you decide when the time is right. We will work at your speed.
      If the death was unexpected: call the emergency services who will advise you.
    • If your loved one dies elsewhere, for example in a hospital or hospice: In this instance, the hospital or hospital with arrange for a doctor to attend. You can then call us to make arrangements. Sometimes, it isn’t possible to take your loved one into our care immediately because of formalities with the hospital, however we start to support you from when you first call.

What happens when a death occurs away from home in the UK?

Please contact us in the usual way and we will assume responsibility for the return of your loved one. We may need to engage the services of another funeral director at the place of death who will initially work on our behalf. Usually, arrangements made in this way will be less costly to the family. We will keep you informed of the steps needed to be undertaken.

What happens when a death occurs abroad?

It can be very distressing if someone dies abroad, as it was unexpected and you might not be able to speak the native language. You will need to contact the local British Embassy in the country where the person died. They will help guide you through next steps, including registering the death in the country where the person has died.

If you need to bring the person who’s died back to the UK, or transport them to another part of the world, we can help. Our Remembrance Team can help you with everything from liaising with overseas representatives, to booking the airline to bring your loved one back home. Once they’ve arrived back to the UK, the Coroner will need to be notified and they will decide whether further investigation is required. We can help you with all the necessary arrangements and signpost you, where necessary. Click here to read more What to do after someone dies: What to do if someone dies abroad – GOV.UK (www.gov.uk)

What happens if someone dies in the UK and needs to be sent abroad

If your loved one has died and you wish for them to be returned to another country abroad for their funeral, we can arrange this for you. Similarly, we can arrange a funeral in the UK and then arrange for them to be sent abroad for burial or send their ashes abroad. Please speak to us for further advice.

What happens if the death occurs in the middle of the night or on the weekend?

We are here to help 24 hours a day, 7 days a week, and 365 days a year. If your loved one dies at home, you can call our number and someone will answer and advise you what to do. What happens next depends on the circumstances in which they have died.

What does a funeral director do?

Funeral directors manage the logistics following a death.  They complete all the necessary paperwork, make arrangements for the transportation of the body, and put into action the choices made by the family in regard to the funeral service and the final resting place of your loved one.  Beyond the logistics, funeral directors are there to provide practical and emotional support and guidance for someone coping with the loss of a loved one.

What to do when somebody dies?

After the funeral

Before the funeral

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Our premises

Our bright and beautiful premises are accessible to everyone, regardless of where you live, as we offer home visits and a free pick-up service for people wanting to visit us to make arrangements or spend time with their loved one, whilst they are in our care.


Remembrance and Smaran offer services to people throughout Greater Manchester and surrounding Glossop. Our team live across the whole of this area, and many families choose to use us, even when we aren’t the closest funeral director to them because they have previously experienced the amazing care and support from Stacey, or they have been recommended by other families that have used us. You can still use our services, even if we aren’t on your doorstep, and benefit from our personalised, fair-priced funerals.

We will happily meet you at your home to sort out the funeral arrangements, and it helps, we can collect you to visit and spend time with your loved one in our Remembrance Room. Wherever you live, we are a caring, professional and customer-focussed team and we will always be as accessible to you as if we were just round the corner from you.

Our premises have full disabled access, free parking and are monitored by Verisure responsive security.

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